Duty Manager

The main role of the Duty Manager is to be responsible for the direct day to day operations within the facility, and will be line managed by the Operations Manager.

The Duty Manager will have responsibility to manage and lead a team of 100+ staff. To be considered for this role you will have significant experience in the leisure industry, with a proven track record of managing and motivating staff. The hours will be based on a weekly rota, which will include working evenings and weekends.

Key Skills and Responsibilities

  • Delivering exceptional customer service in a fast-paced environment, with great attention to detail
  • To take a pro-active approach to the customer journey with a focus on look and feel, wait times and customer needs
  • To actively lead a team to achieve all revenue, retention, and quality goals.
  • To ensure staff follows daily cleaning schedules & comply our opening and end of day/close down procedures
  • To monitor day to day running of the operation and management of up to 50+ staff on shift
  • To assist with writing rotas for 100+ people
  • To ensure that all equipment is safely maintained and where equipment is not functioning, the appropriate action is taken to remove or repair the item
  • To promote a culture of safety and compliance of the whole team and customers
  • To supervise staff members, train & develop them in all areas of service
  • To maintain a professional and positive attitude at all times
  • To attend and contribute to regular review meetings with senior management to ensure communications are regular and constructive
  • To assist to generate new business through effective business development and community relations
  • Inventory management and ordering
  • Cash handling
  • This is not an exhaustive list of duties and responsibilities but will evolve and change depending on business needs

Other preferred criteria:

  • Experience in working in leisure business
  • Experience in working towards KPIs
  • Experience in managing large teams
  • Digital marketing experience


Who are we looking for?

  • Great communication skills
  • Good organiser
  • Previous leadership experience
  • Can do attitude and positive outlook
  • Willingness to go above and beyond
  • Motivation and drive
  • Committed and career focused
  • Computer literate
  • Enthusiastic and willing to learn


We can offer an exciting and fun working environment as well as the following benefits:

  • Great training and development scheme
  • Competitive salary
  • Unique staff incentive scheme (e.g. ski holidays)
  • Development in exciting and expanding company
  • Great employee discounts on all our activities (upon completion of probationary period)
  • Annual company activity days and recognition awards
  • Free tea/coffee and discounted meals on duty
  • 28 Days holiday (Including Bank Holidays)
  • Workplace pension with employer contribution
  • Childcare vouchers
  • Free car parking

If this sounds like you send your CV to careers@wearevertigo.com and be one of the first to hear about our job openings.