Duty Manager 

Job Summary

Due to continuous growth, We Are Vertigo is looking to appoint a Duty Manager to expand its existing Operational team. The main role of the Duty Manager will be responsible for the direct day to day operations within the facility and will be line managed by the Operations Manager. The Duty Manager will have the responsibility to manage and lead a team 100+ staff. To be considered for this role you will have significant experience in the leisure industry, with a proven track record of managing and motivating staff. The hours will be based on a weekly rota, which will include working evenings and weekends.

Key functions:

*Delivering exceptional customer service in a fast-paced environment, with great attention to detail

*To take a pro-active approach to customer journey with a focus on the look and feel, wait times and customer needs

*To actively lead a team to achieve all revenue, retention, and quality goals.

*Rota management

*To ensure that all equipment is safely maintained and where equipment is not functioning, the appropriate action is taken to remove or repair the item

*Recruitment, Training and development of staff

*Cash handling

*This is not an exhaustive list of duties and responsibilities but will evolve and change depending on business needs

Essential criteria:

2 years of experience managing a busy operation

Great communication skills

Good organiser

Previous leadership and management experience

A can-do attitude and positive outlook

Willingness to go above and beyond

Committed and career-focused

Computer literate

Desirable criteria

Experience in working in the leisure industry

Experience in working towards KPIs


Competitive salary based on experience

Generous bonus structure

Unique staff incentive scheme (e.g. ski holidays)

Development in an exciting and expanding company

Great employee discounts on all our activities (upon completion of probationary period)

Annual company activity days and recognition awards

Free tea/coffee and discounted meals on duty

28 Days holiday (Including Bank Holidays)

Workplace pension with employer contribution

Free car parking

If you feel you have what it takes to join our amazing Vertigo team, send us your CV