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Information for Carers

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Information for Carers.

Using our Trampoline facilities.

All of our facilities prove popular with a great number of our visitors but none more than our Trampoline Park. We believe we have created a truly unique and world class indoor trampoline centre yet it is a place we always want to and strive to improve. We have a fantastic space which provides a great place to play and a great place to watch those at play.

There are a range of common questions which have been asked by those carers of visitors to the park with special needs and as we have always maintained we want everyone to get the very most from their experiences here at We are Vertigo.

We have a high level viewing gallery which allows anyone who wants to watch the people they have brought along to bounce. This gallery gives a great view over the entire Trampoline area and from here you can monitor those in your company.

Should the event arise that you need to assist those individuals you have brought we have adjusted some of our rules in order to help answer those questions specifically for Carers as follows:

  • Firstly, it is very important that you have identified yourself and all issues relating to your guests with our staff upon your arrival to our Reception Staff.
  • For those Carers not wishing to take part fully in the experience of the Trampoline Parks facilities you will have full access to the aforementioned viewing gallery where you can fully monitor all goings on.
  • Should the occasion arise where you will need access to the trampoline platforms you MUST bring the incident to the attention of one of our Trampoline Marshalls or other Trampoline Staff who oversee all park activity. The Marshall will then escort you to the site of the incident allowing you to attend to the issues at hand.
  • The Marshall MUST remain in your company at ALL times while attending your incident.
  • Shoes MUST be removed and loan socks will be provided while you attend those individuals requiring your attention.
  • Once attended to and the individual is 100% you must return the loan socks and return to a location off the trampoline platforms returning to the gallery area to observe. Alternatively you and your child/ward can come off the trampoline platforms to rest and attend to the issue of the moment and once able the individual can return to enjoying their trampoline time. Again we would request that you bring this to the attention of our staff.
  • You can be courtside. You will be provided with a Hi-Vis Vest in order to identify you as a leader within your group. (This is for courtside use only and does not allow you to particiapate in the session itself and you must inform us of this need prior to your visit.)
  • It is very important that you identify any potential issues prior to your visit during your contact with us. This will also help us make any arrangements that might be required.

Using our Adventure facilities.

Our Adventure Centre is more than just a Soft Play centre. While you are here you have access to our Soft Play areas, our High & Low Ropes courses and our Climbing Wall.

As with our Trampoline Park we are wanted everyone to get the utmost from their experiences here at We are Vertigo.

Our Adventure Centre is an open environment which allows viewing of the attractions and the enjoyment from our floor seating areas.

Should the event arise that you need to assist those individuals you have brought we have adjusted some of our rules in order to help answer those questions specifically for Carers as follows:

  • Firstly, it is very important that you have identified yourself and all issues relating to your guests with our staff upon your arrival to our Reception Staff.
  • Our Soft Play Area is designed for the use of children up to the age of 12. (We do have an area for Under 3’s within Soft Play.)
  • High Ropes are a series of elevated obstacles designed to challenge. Adults are welcome to participate (Participating Adults fees apply).
  • The Climbing Wall can also be used by Adults (Participating Adults fees apply).
  • It is very important that you identify any potential issues prior to your visit during your contact with us. This will also help us make any arrangements that might be required.

We do have strict guidelines to which we have to work to ensure a safe environment for all our customers. These can be found in our Terms & Conditions and in sections 19, 20 & 21 of the Onsite & Our Services section you will find more information in relation to this topic. We would advise that everyone reads our terms and conditions carefully before booking.

In an effort to protect all our visitors we must insist that these rules are adhered to.

Thank you.